TERMS & CONDITIONS
EXCHANGES & REFUNDS
Refunds and exchanges will be accepted only if contact requesting a refund/exchange is made within 48 hours of your item being delivered to your shipping address. The item has to be sent back to our logistics center in up to 48 hours from receiving Return authorization, in the original packaging.
Shipping charges are NON refundable, buyers are responsible for all return shipping costs.
A restocking fee of 20%, will be assessed on all purchases returned for a refund.
All items returned for an Exchange/ Refund must be COMPLETELY brand new, Unworn and in perfect condition.
If a returned item is stained (makeup etc.) an additional $200 USD cleaning fee will be deducted from the refund.
Unfortunately due to health issues we do not accept exchanges or refunds on jewelry.
In the very unlikely event that an item arrives with a flaw, we will gladly repair it at no fee.
SHIPPING & DELIVERY
Our Studio is busy making wedding dresses all year long. To maintain our high standards, please allow 2-4 weeks for your dress to be handmade, not including shipping times.
Shipments are sent via DHL Express. Unfortunately, we cannot be responsible for delays due to customs.
Buyers are responsible for any customs and import taxes that may apply.
We encourage international shoppers to be aware of their country's fees before purchasing.
BE ANYTHING BUT PREDICTABLE
Please keep in mind that alterations might be needed to ensure the best fit, so please budget accordingly and plan for some alterations with the help of a local tailor.
All wedding dresses are made from top quality materials. But since our wedding gowns are from delicate fabrics we recommend hand wash only. If there are wrinkles on the gown please DO NOT use a normal Iron , use only with a Teflon steamer.